VIP Dine - Privacy Policy

About this policy

VIP Dine Ltd. is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This privacy policy explains how we use any personal information we collect about you when you use this website or book or visit VIP Dine Ltd, Reserved. webpages

This policy outlines how we aim to achieve this and includes the information collected when:

• you use our domains –
  • Product website: https://www.vip-dine.com/
  • Reservations widget used by subscribing restaurants: https://invictuswidget.itisreserved.com/
  • Admininstration portal for subscribers: https://admin.itisreserved.com/
• you make enquiries on our website.
• someone is interested in working with us.
• all other activities performed on online produts of VIP Dine Ltd.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

This explains:

• What information do we collect about you?
• How will we use the information about you?
• Your rights
• Keeping your information
• How we secure your information
• Marketing
• Cookies
• Changes to our privacy policy
• How to contact us
• What information do we collect about you?

Who are we?

Our registered address is: 4 Beeches Way, Horsham. UK. RH12 0AD.

The head office address is: 4 Beeches Way, Horsham. UK. RH12 0AD.

How do we collect information from you?

We collect information from you:

when you make a booking.

when you visit a restaurant (preferences, allergies etc.).

make an enquiry.

when you sign up to marketing emails.

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.

When you make a booking:

VIP Dine Ltd., 4 Beeches Way, Horsham. UK. RH12 0AD collects information such as:

• title
• name
• e-mail address (used for booking confirmation and post-dining feedback emails)
• home or work address
• telephone number
• company name
• dietary requests
• marketing preferences (whether you opt-in or opt-out)
• To guarantee bookings and take payment
• marketing responses (where applicable)
• survey responses
• current and past restaurant reservation details

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by VIP Dine Ltd. 4 Beeches Way, Horsham. UK. RH12 0AD. This information can include:

• device type (e.g. mobile, computer, laptop, tablet)
• cookies
• operating system
• IP address
• browser type
• browser information (e.g., type, language, and history)
• domain names
• access times
• settings
• referring website addresses
• other data about your device to provide the services as otherwise described in this policy.

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).

Careers:

You may submit your CV if you’re interested in working for us to info@vip-dining.co.uk –  This information may include:

• personal details
• employment details
• education
• salary history
• other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records atinfo@vip-dining.co.uk

In addition:

At various times, we will be obliged to ask you, as an VIP Dine Ltd. customer, for information about you and/or members of your family, such as:

• Contact details (for example: last name, first name, telephone number, email)
• Personal information (for example: date of birth, nationality)
• Information relating to your children (for example: first name, date of birth, age)
• Your credit card number (for transaction and reservation purposes)
• Your membership number if you are a member of our loyalty program
• Your arrival and departure dates for your stay with our partners or local hotels.
• Your preferences and interests (for example: preferred dining area, type of food, shisha flavour, sports, cultural interests)
• Your questions/comments, during or following a visit at our Restaurant, Bar or Lounge.
• The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult.
• To manage invoicing and payment records

How will we use the information about you?

We use your information in a number of different ways; primarily to fulfil a contract and also provide excellent service to our customers— what we do depends on the information. The section below sets this out in detail, showing what we use the information we collect for.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Send you service emails (booking confirmation and post-dining feedback).
• Improve our products and services.
• Send marketing communications if you have opted in to receive them.
• We may use the information to customise the website according to your interests.
• Who has access to your information?
• We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
• We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. DesignMyNight.com or bookatable.com or itsreserved.com for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties (including DesignMyNight.com; its reserved.com) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We only keep your personal data for as long as we need to (12 months) in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

For reservations taken through DesignMyNight software, your data will only be stored in the UK.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Preferences & Interests

To enhance and personalise a guest’s stay with us and improve the services we offer

Comments & Feedback

To collect information to improve our services and monitor customer experience.

Your choices

You have rights relating to your personal information:

The right to be informed about how your personal information is being used (like this notice)

The right to access the personal information we hold about you

The right to request the correction of inaccurate personal information we hold about you

The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time

The right to request that we transfer or export elements of your data either to you or another service provider

The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us. Details are in the Contact Us section at the end of this document.

Keeping your information

We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting.

We’ll also hold on to your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@vip-dining.co.uk.

You have a right to request a copy of the personal information that VIP Dine Ltd. holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@vip-dining.co.uk.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (12 months):

Security

VIP Dine Ltd. takes data security seriously, and we use appropriate technologies and procedures to protect personal information and safeguard and secure data collected through our Site.

We have measures in place to protect against accidental loss and unauthorised access, use, destruction, or disclosure of data

We place appropriate restrictions on access to personal information

We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely.

Marketing

We would like to send you information about products and services of ours and other companies in our Group which may be of interest to you. If you have consented to receive marketing, you can still opt out at a later date.

You have the right, at any time, to stop us from contacting you for marketing purposes or giving your information to other members of VIP Dine Ltd.s. If you no longer wish to be contacted for marketing purposes, please click here.

Our marketing is managed by a third party.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

There are four main types of cookies – here’s how and why we use them.

(1) Site functionality cookies – these cookies allow you to navigate the site and use our features.

(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3) Customer preference cookies – when you are browsing, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.

(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Restaurant groups

We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that we VIP Dine Ltd.

In addition to providing, you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.

For more information, please feel free to contact us at: (info@vip-dining.co.uk)

Changes to this statement

VIP Dine Ltd. will occasionally update this Privacy Policy to reflect company and customer feedback. VIP Dine Ltd., encourages you to periodically review this statement to be informed of how VIP Dine Ltd. is protecting your information. This policy was last updated in (March 2021)

Contact Information

VIP Dine Ltd. welcomes your comments regarding this Privacy Policy. If you believe that VIP Dine Ltd. has not adhered to this Privacy Policy, please contact VIP Dine Ltd. at info@vip-dining.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

Or if you’d like to, you can write to us at:

VIP Dine Ltd. – Data Protection

4 Beeches Way

Horsham

RH12 0AD